|DUTIES AND RESPONSIBILITIES||i.To inform passengers on the expected arrivals and departures of trains;
ii.To respond to passengers /customers’ complaints, queries and request or any other relevant information;
iii.Promote company’s product and services;
iv.Identify needs/wants of customers;
v.Make available product brochures for customers;
vi.Provide pricing and delivery information to customers;
vii.Suggest possible solutions whenever there is a malfunction in a service;
viii.Educate customers on deals and promotions the company is offering;
ix.Greet customers in the warmest possible way and find out their problem or reason for calling;
x.Assist in selling products and services;
xi.Provide safely education to customers;
xii.To perform any other relevant duties that may be assigned by the supervisor
|QUALIFICATION AND EXPERIENCE||Diploma either in Marketing, Entrepreneurship, and Business Administration majoring in Marketing, Entrepreneurship or equivalent qualifications from recognized Institutions. Computer literacy is mandatory.
|REMUNERATION||According to TRC’s Salary Scale|
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