Assistant Commercial Officer II (Customer Service) – (51 Post)

DUTIES AND RESPONSIBILITIES i.To inform passengers on the expected arrivals and departures of trains;

ii.To respond to passengers /customers’ complaints, queries and request or any other relevant information;

iii.Promote company’s product and services;

iv.Identify needs/wants of customers;

v.Make available product brochures for customers;

vi.Provide pricing and delivery information to customers;

vii.Suggest possible solutions whenever there is a malfunction in a service;

viii.Educate customers on deals and promotions the company is offering;

ix.Greet customers in the warmest possible way and find out their problem  or reason for calling;

x.Assist in selling products and services;

xi.Provide safely education to customers;

xii.To perform any other relevant duties that may be assigned by the supervisor

 

QUALIFICATION AND EXPERIENCE Diploma either in Marketing, Entrepreneurship, and Business Administration majoring in Marketing, Entrepreneurship or equivalent qualifications from recognized Institutions. Computer literacy is mandatory.

 

REMUNERATION According to TRC’s Salary Scale

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