• Provide maintenance and support for desktop and laptop computers and provides end-user support for hardware and software systems.
• Assist with the implementation of solutions at the operating location, and ensure that these solutions are consistent with the overall IT strategy of Delaware North.
• Set up computer software and hardware for new and existing associates, set up and maintain all user account and computer configurations.
• Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to the final resolution.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
The deadline for submitting the application is 15 November 2021.

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